Author Archives: Teresa Coles

Teresa Coles

With a heart for social good and a brain for marketing strategy, Teresa combines the two to provide counsel to nonprofits around the country. She has been a lead strategist at RP since 1992.
posted by Teresa

Jan 18, 2012 @ 7:00am

TEDx Columbia: A beautiful day

Sharing CreateAthon and the pro bono love

Yesterday, I had the privilege of joining 14 other speakers and performers at the inaugural TEDx Columbia event. What began for me as an Oh my God, how will I ever have time to prepare for this item on my never-ending list became a transformative experience second only to CreateAthon, my subject de jour.

While I was more than humbled to have the opportunity to spread the CreateAthon gospel on such a distinguished stage, I was more moved by the cumulative effect of the day. It crept inside me as these words bounced in and out of every conversation.

What if. Who knew. We can. You can. I did. I asked. Yes.

There also was a lot of talk during the day about Columbia and the undiscovered potential of our city as evidenced by the talent, intellect and passion of everyone assembled at TEDx Columbia. The mere fact that we “did TEDx” was viewed as a great achievement. Certainly it was.

I submit the greater outcome of the day, however, lies in a heightened awareness of the other. Look at what that other person is doing. Look at the terrible thing that happened to her, and what she did with it. Look at the risk he took.

TEDx gave us a day to put down our own ego-driven lens and peer through the lens of the other. To soak in our fellow man’s distinctive experiences, and to consider just how vital it is that we all see the world a little bit differently.

After all, if two of us are exactly the same, one of us is irrelevant (to quote Jay Coles).

I think the world’s a little more beautiful today, being reminded of that.

So many thanks to the incredible TEDx Columbia team and fellow speakers for inviting me to be part of this incredible experience, for working so hard to make it such a success, and for entering my life as new friends.

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posted by Teresa

Jan 10, 2012 @ 7:00am

5 Trends for Nonprofits = 1 Big Challenge

“Greater emphasis on strategy, organizational alignment and process design will be applicable to all nonprofits, large or small. Essentially, being more sophisticated and savvy when it comes to supporter engagement won’t be just a ‘nice to have’ — it will be a necessity.”

This from Vinay Bhagat, founder and chief strategy officer for Convio, as commentary to support their predictions of Key Trends for the Nonprofit Sector in 2012. A quick look at these five indicates the significant challenges organizations are up against:

  1. Online and New Media Channels Will Continue To Extend Their Influence
  2. Peer-to-Peer Engagement Will Play An Expanded Role
  3. Donor Fatigue Will Be More Pronounced
  4. Supporters Want To Control Their Experience
  5. Integrated Marketing Will Rise To New Heights

So what’s at the bottom of all this? Is there one thing nonprofits can call on to help address these complex marketing issues?

Yes. It’s called strategy.

After a couple of years basking in the glow of social media tactics, nonprofits must accept the consequences of all the “free and easy” noise that has resulted in a highly crowded nonprofit marketplace. One in which the consumers who have been bombarded with so many cause-related digital messages may be considering a way out (see points 3 and 4).

On the other hand, nonprofits that design and deploy well orchestrated, multi-channel  marketing initiatives — with highly focused objectives, clearly defined audiences, and a razor-sharp message —  will not only prevent “donor fatigue” but also attract and engage record levels of supporters (see points 1, 2 and 5).

But it’s neither free nor easy. Planning integrated, multi-channel marketing programs is hard, and it demands a tremendous amount of focus, self-discipline and attention to detail. Start now with an assessment of current marketing efforts, give yourself an honest grade, and commit to a marketing program in 2012 that is built  on an integrated, strategic platform that takes into consideration these five consumer predictions. Then stand back and watch the magic.

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posted by Teresa

Dec 19, 2011 @ 12:35pm

TEDx: Exponential Impact for Nonprofits

Earlier this fall, I was both surprised and delighted when I discovered my dear friend Julie Turner had nominated me as a potential speaker for TEDx Columbia. Founded as a four-day video conference in California 25 years ago, TED is now an international program committed to Ideas Worth Spreading. Presenters are asked to talk about their passions, inventions, beliefs, observations — the ideas they have that can spark change in the world. Talks are captured on video and viewed worldwide.

TEDx events allow people to use the “talk” model as a tool for effecting change in their own communities. On January 16 (MLK Day), I’ll have the honor of joining seven other speakers in the first-ever TEDx Columbia event. I’ll be talking about CreateAthon, and the incredible things that can happen when you let a big idea go in the world. Others will share stories on topics ranging from First Amendment Rights and brain damage research to urban farming and a program that uses rescue dogs to teach compassion and character development.

To say I was a bit overwhelmed at the thought of joining the distinguished ranks TED presenters is an understatement indeed. So being me, I began the task of preparing my presentation by researching other TED presentations. I was amazed to find the types of topics that were tagged at TED.com: the arts, humanities, animal rights, environmentalism, social justice, health, education, energy, philanthropy. A treasure trove of good.

Meanwhile, back at TEDx Columbia, I thought about the amazing story of Anna Bigham, one of my fellow presenters. She founded a nonprofit organization called Hidden Wounds that provides interim and emergency counseling services to combat veterans and their families. Her work honors her beloved younger brother, who took his life while struggling with PTSD. To realize I will be sharing a stage with someone like her — with such a noble and noteworthy cause — has humbled me even more. And what a gift the TED organization gives by lending a stage to nonprofits and their causes, as well as commercial endeavors that can make a difference in the world.

If you have a cause you’re passionate about, or just looking for a little inspiration, I encourage you to spend some time with TED. If you have a TEDx event in your area, consider how you might introduce your cause to the audience of inspired doers and thinkers in the TED universe. If you don’t have TEDx nearby, organize a team and make it happen now.

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posted by Teresa

Nov 07, 2011 @ 9:58am

Nonprofits Must Position Themselves for Pro Bono

I had the opportunity to attend a thought-provoking session in DC on Thursday hosted by Taproot Foundation, one of the nation’s strongest voices for pro bono service. It came on the heels of the launch event for a Billion + Change, a national movement to mobilize a billion dollars (now 2 billion) in pro bono services from American corporations by 2013. I sat on a panel alongside leaders from global corporations such as IBM, Dow Corning and HP who talked about their corporations’ pro bono and skills-based volunteering efforts. I was there to talk about CreateAthon® as an example of what a small company can do to build scale around its pro bono efforts.

Taproot’s founder and champion of all things pro bono, Aaron Hurst.

In the Taproot session that followed, there was much discussion around the fact that companies are sometimes reticent to develop pro bono programs for nonprofits because the nonprofits are not ready. That is to say, nonprofits may not have seriously considered or strategically planned for receiving pro bono counsel from professional organizations.

Why on earth would a nonprofit not be ready to accept pro bono services? Consider these stark but unfortunate truths:

The nonprofit has not developed a strategic plan of any kind. Professional service organizations will be wary of committing their employees’ valuable time to work for a nonprofit that has no idea of where it’s really heading or how it can possibly get there.

The nonprofit is not ready to execute the recommendations provided to them. Companies that provide pro bono consulting services to nonprofits offer highly sought-after, professional solutions, and nothing is more frustrating than to see smart planning sitting on a shelf. A nonprofit must have adequate resources —time, money, manpower — to carry out the counsel delivered to them.

The nonprofit is scared of letting “outside” consultants critique their work. Let’s face it: some people just don’t want to hear they have been doing it wrong or could do it better. Could it make them look bad in front of their boards? Heaven forbid.

The pro bono tide is rising, as evidenced by the commitment of A Billion + Change movement. Nonprofits will be wise to consider how they can strategically position their organization to be a worthwhile investment of time for companies that are actively seeking pro bono opportunities in their community and throughout the country. Don’t let tactical shortsightedness get in the way of what can be transformative progress for your organization.

 

 

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posted by Teresa

Nov 04, 2011 @ 5:07pm

A Billion + Opportunities for CreateAthon

Twenty-four hours have passed since Peyton Rowe and I attended the launch event for A Billion+ Change, the national campaign to mobilize pro bono services. To say we are still reeling from it all is the understatement of the year. All day long, we tried to talk about what was going on around us, and we could barely form a sentence. The words simply would not come. You know when Teresa and Peyton are rendered speechless, something big has happened.

And large it was.

Teresa Coles, panelist at the Billion+ luncheon

We were asked at the end of the day to share an interesting takeaway. I’ll start with my response to that question, but I just can’t limit it to one. Instead, here are five takeaways that illuminated the day for me:

  1. There now exists a whole new professional sector of people who are trained and committed to seriously pursuing corporate social responsibility, not just managing donations. I think that’s amazing.
  2. The opportunity to experience the vibe that exists among these people. It’s unlike anything I’ve ever seen, other than CreateAthon: open, selfless, joyful. “Let me know what I can do to help” ended every conversation.
  3. The willingness to readily connect with others. Never have I been approached by so many people who wanted to trade cards, connect online, stay in touch. There’s a sense that we can all benefit by upholding each other, and it’s readily embraced.
  4. The chance that pro bono can become a permanent fixture of corporate culture. Jean Case stated it repeatedly, and I had never thought about it in those terms. Imagine if pro bono service became a given in every company in America.
  5. The grace that filled every corner of the room, be that a handshake, a smile, a hug. The opportunity to meet and develop relationships with so many incredible people dedicated to doing incredible things will carry me for the days and weeks to come.

in pretty good company

My heart beats a little faster today with the promise of so many good things to come through A Billion + Change, as well as the opportunities for CreateAthon. I truly believe the new relationships that have been formed will impact our ability to help CreateAthon grow in leaps and bounds. Today, Peyton and I are off to tell the CreateAthon story to friends at the ONE Campaign. Just imagine where that conversation could go: CreateAthon International?

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posted by Teresa

Nov 03, 2011 @ 9:30am

CreateAthon Goes to Washington

Not once in the last 14 years did I ever dream of doing what I’m about to do: Go to Capitol Hill to talk about CreateAthon. It comes in the form of the launch event for A Billion + Change, a national campaign to mobilize $1 billion of pro bono services by 2013.

This morning, I will attend a kick off breakfast in the Russell Senate Office Building hosted by Sen. Mark Warner, honorary chair of the initiative. Later on, I’ll participate in a panel discussion alongside leaders in corporate social responsibility from companies who are also involved in the program. I’ll be asked to share our experiences with CreateAthon as a model for how a small business can generate large-scale probono impact.

 

Teresa

So how does a Billion + Change work? Participating companies define a pledge amount toward the cause and report on their progress throughout the initiative. A majority of the companies involved are major corporations with significant CSR programs, like HP, Microsoft, IBM, Walmart, and Discovery Channel.

On behalf of CreateAthon, we’ve pledged to more than double the number of partner agencies, universities and professional organizations involved in the program. Our estimates tell us if we reach this goal, we will move from generating approximately $2.3 million in pro bono services each year to an annual impact of $5.6 million.

As if it couldn’t get any better, I’m joined today by none other than Peyton Rowe, Chief Evangelical Officer of CreateAthon. She’s just in from Richmond, and we are truly beside ourselves with the prospect of meeting so many folks who are committed to sharing professional talents for social good.

So know that today, the CreateAthon story will be told from the one place in America that was most meant to inspire servant leadership. Who knows? Maybe some good karma will rub off down the street.

 

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posted by Teresa

Oct 31, 2011 @ 10:39am

CreateAthon: Grown up and ready to go.

For 14 years we’ve labored through September nights, consuming ungodly amounts of coffee, Coke and cheese puffs in the name of CreateAthon. It hasn’t always been pretty, and it never is when you’re facing drastic shortages of time, money, manpower and supplies. Yet somehow the work always gets done, and every year we leave CreateAthon pondering the same question:

Why doesn’t everyone in our industry do CreateAthon?

The simple, truthful answer has to do with resources. If only we had the time to put more into CreateAthon. If only we had more money to spend on marketing it. If only we had the resources to hire someone to run the program, full-time, we could recruit more people into the program to do more good for more nonprofits.

For as long as we’ve faced this conundrum, we’ve known what we had to do to address it. So I’m thrilled to announce that CreateAthon has become a 501(c)3 in its own right, joining the ranks of the organizations we’ve proudly served over the years. As a 501(c)3, CreateAthon is now in a position to pursue funding opportunities that can help us build much-needed organizational capacity — with a goal of adding full-time personnel and other resources to help the program grow.

When this sheet of paper arrived in the mail the other day, there was a collective gasp, immediately followed by parental-caliber squeals normally reserved for a child’s college acceptance letter. Proof again that our little idea is growing up.

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posted by Teresa

Sep 28, 2011 @ 11:00am

CreateAthon 2011 Work: A Look at Literacy

We all have the opportunity to learn, and the inability to read only affects a few people in the community. It’s really not my issue.

Overcoming this all-too pervasive insight formed the basis of the brand strategy we developed for Kershaw County Literacy Association during CreateAthon. With a staggering 23% illiteracy rate in this area, KCLA needed to bring the issue to the attention of community leaders in a way that would allow them to understand the truth, consequences and imperatives for action behind illiteracy.

So we set about the time-driven task of creating a brand platform for KCLA that could help the organization speak to the impact of illiteracy in very clear and certain terms. Punctuated by a rallying cry targeting community leaders in local business, civic and faith-based organizations.

An important objective was to align KCLA with the strategic work being done in the Midlands through Literacy 2030. Our work is designed to connect KCLA to this regional initiative, while giving them the opportunity to tell their story in a way that is indigenous to Kershaw County.

After 24+ sleep-deprived hours, we joyfully presented a new identity, brand handbook, and presentation targeting community leaders to Paula Scarborough, chairman of the KCLA board.  While we felt great about the work our team presented, it was the first tear down her cheek that put a night’s worth of madness into perspective and reminded us of the Great CreateAthon Promise:

Good will come of this.

completed brand handbook

KCLA CreateAthon team: Allison Caldwell, Teresa Coles, Kelly Davis, George Fulton, Michael Powelson, Peyton Rowe.

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posted by Teresa

Aug 29, 2011 @ 2:44pm

CreateAthon: An idea that made it.

One of the few things in life I know for sure is this:

An idea is only worth something if it’s executed.

We’re in the idea business, where brainstorming and what-ifs reign supreme. It’s what makes this business fun, and it’s why I still love what I do. But there are two dynamics more powerful than the idea itself:

  1. Making the idea happen.
  2. Making it happen in a big way.

Consider CreateAthon. When Cathy Monetti and I came up with the idea in 1998 to pull an all-nighter for charity, we went straight to the obstacle closet and drug out every possible reason we could never make it happen. When we had beaten all the excuses we could muster into a bloody pulp, we looked at each other and said, “Let’s do it anyway.” So we decided to muscle our way through it, to invest some extra hours after work to see what might happen. To our surprise and delight, CreateAthon was born, thanks to a lot of willing souls who rallied around our crazy little idea.

the very first CreateAthon

While CreateAthon toddled happily along for several years as our firm’s branded community service project, we began to ask ourselves if we were limiting its potential. Should we share the idea with other agencies? With students?  With corporate marketers? What would happen if we (gasp) gave up some control of our idea?

But we did, and in 2002 we threw open the doors and started inviting others to join us in hosting CreateAthon events.  Almost 10 years later, we’ve seen CreateAthon land in more than 75 different agencies, universities, professional clubs, and corporate marketing departments across North America.

What if we had never invested those extra hours? What if we had kept the idea to ourselves? What if we fail to dream big dreams for CreateAthon in the future, and to act on those dreams?

The next time you have an idea, don’t sit on it. Build that idea. Then build it bigger.

 

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posted by Teresa

Aug 01, 2011 @ 2:16pm

The Social Enterprise: Building A Business Behind A Nonprofit

We all know why nonprofits have to start thinking more like entrepreneurs. But how do we make our nonprofit more business-like?

Consider the social enterprise. By definition, a social enterprise is an organization that applies capitalistic strategies to achieving philanthropic goals. In some cases, an organization may have been founded as a social enterprise, as was Goodwill in 1902. Edgar J. Helms had the idea to collect used household goods and train people who were disadvantaged to repair and resell them. Today, Goodwill is a $3.2 billion nonprofit organization that uses funds generated from its thrift stores to provide employment, training and rehabilitation programs for people with barriers to employment.

But what if your nonprofit wasn’t formed as a social enterprise from the beginning? Never fear. Nonprofits are rising to the challenge every day, putting creative and viable business strategies to work.

Take a look at TROSA (Triangle Residential Options for Substance Abusers) in Durham, NC. This nonprofit has not one, but seven businesses that support the nonprofit, most of which serve to train and rehabilitate substance abusers. Residents learn job skills while working for one of the businesses, which then generate revenue to support the program.

Here are some questions you might explore in considering a social enterprise strategy for your nonprofit:

Who does your nonprofit serve? Are there positive ways to engage this audience in a commercial activity? How would it benefit them?

What do your donors need? Is there an opportunity for a commercial product or service to meet this need? Can your organization deliver it to them?

Do your clients have an unmet social need? Could a new product or service address it in a new and relevant way? Is there a commercial market for it?

Granted, there’s a lot to think about when it comes to developing social enterprise strategies or any new form of revenue generation. Looking to successful brand marketers and their commercial endeavors can be the first step to getting outside of your fundraising box.

 

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