Category Archives: Offerings

How One Brand Ignited A Spanish Revolution

I have just returned from a life list vacation. Four days in Barcelona, four days in Madrid, four days in Valencia. I was overwhelmed with the immersion in history a trip like that provides; it’s simply impossible to wrap your head around tour-guide comments like during the Roman Empire and in the 8th century, after the Moor conquest. And yet history was there, in crumbling city walls and decaying columns and guarding gargoyles of every attitude and style. It was there—not a homework paragraph in a World History book, but carved in stones you could reach out and touch, rubbing your hands along the ancient surfaces.

 

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one of a thousand streets in the ancient city of Barcelona

 

There is this aged history you see and feel and know in all three of the cities we visited. What I found surprising—and, quite frankly jarring—is the contrast between this history and a distinctly 20th century art form wildly prolific there.

 

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Graffiti. Graffiti is everywhere. Graffiti is so profuse in these cities and along the rails as you travel by train it overwhelms the senses and seems to somehow leave Spain’s remarkable beauty in shadow.

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When I first arrived in Barcelona, I made my way through the city thinking:  Obviously the Spanish embrace graffiti as art. What a great example of the wonderful, easy-going European attitude! But it didn’t take long until a growing irritation began to color my thoughts.

How on earth did they let it go this far?

 

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Here’s what I have learned.

  • In Spain, graffiti is illegal and considered vandalism.
  • The graffiti movement is a counter-cultural revolution that began in the first years of Spain’s transition from a dictatorship to a democracy during the early 80s. According to Skate and Urban Street Culture Barcelona, “Young people began to write their names everywhere, on walls in the street, in the metro, wherever. The materials they used were from a view of nowadays rather rudimentary. Among them were ‘Edding’ felt-tips, shoe polishes and paint sprays. Also they made their own utensils, adapting for example pens with a wider tip using gasoline burners to create this effect or they prepared the nozzles of the sprays to achieve a wider marking style. During this time it was more common to steal the equipment from big warehouses, car shops or stationers. Today there are still some artists remaining that practice this kind of style.”
  • “The art form changed” in 1994 when a new type of paint spray can was developed specifically for graffiti writers and introduced by a company called Montana Colors.

According to the Montana Colors website:

In the early ’90s, graffiti was considered, by all of the American and European spray paint companies, to merely be an act of vandalism. It was of no interest to any of the companies, because it wasn’t yet considered to be profitable. At that time, the discovery of this passionate cultural revolution was what propelled the founders of Montana Colors to lay the groundwork for the creation of the first spray paint made especially for graffiti and, in that way, fill that hole in the market.

Today, Montana Colors is a major brand. Again from the website:

All brands have a path and a record in history, as well as an appellation of origin which guarantees its authenticity. Ours began 18 years ago in Barcelona, at a time when, after the launch of our first spray product, the word spread across Europe, and writers and artists from France, Germany, Switzerland, and Italy began to arrive to fill their car trunks with Montana and bring it back to their countries. From that moment up until now, the Montana Colors brand has expanded to a presence in more than 30 countries in the world and to 15 official points of sale: Montana Shop & Gallery, in cities such as Barcelona, Madrid, Valencia, Seville, Montpellier, Brussels, Amsterdam, Nottingham, Lisbon, Montreal, Tokyo, Buenos Aires, Rio de Janeiro, and San Paulo.

The root of the proliferation of graffiti in these ancient Spanish cities comes down to two things: (1) personal statements of rebellion and independence following a dictatorship, and (2) the introduction of a product that “filled a hole in the market.”

And if that’s not a statement about the cultural power of branding, I don’t know what is.

Calls are the New Clicks: Seven Secrets to Beating Competitors

MarketingProfs recently held a webinar called Calls are the New Clicks: Seven Secrets to Beating Competitors.

This informative webinar had so many interesting take aways, that we thought we would share.

  • More smartphones means more mobile searches
  • These will pass desktop searches by 2015
  • Tapping on a click-to-call link is easier and faster than filling out a web form on a smartphone
  • Google says 70% of mobile searches have clicked “call button”
  • 61% of mobile searches result in a phone call
  • Clicks are easy to track and manage

Secret #1: Track the Source of Inbound Calls

Track calls back to the exact source that originated them- and through to revenue; works for any marketing source.

Knowing what keywords, PPC ads, and landing page variations lead to calls and sales improves bidding and ROI

Secret #2: Assess your expected traffic for most appropriate segmentation

Evaluate what kind of traffic you are bringing in and by what means

Secret #3: Measure revenue from PPC not just conversions

Not all calls are high-quality sales leads

Optimize campaigns on sales, not clicks

Measure ROI by revenue generated, not raw lead totals

Secret #4: Segment your data to identify key insights about performance

Secret #5: Analyze Clicks and Calls Together in Universal Analytics

You can add mobile analytic data to Google Analytics

Secret #6: Messaging to Improve Call Response

Ad Copy = The gateway to your customers

As you continue with your tests, whether testing your creative or your landing page, segmenting your call traffic allows you to make a fuller comparison of actual call performance.

Secret #7: Marketers Should Control How Calls From Search Are Routed

What are you doing to make the phone ring?

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Spirit of the Lowcountry In New Spots

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Went in search of some Lowcountry soul and met great folks with unique perspectives on patient care at Beaufort Memorial Hospital.

Hope to have done both justice with these new spots.

 

Suzanne Larson from Michael Powelson on Vimeo.

 

Mike McCarty from Michael Powelson on Vimeo.

 

Jo Anne Tudor from Michael Powelson on Vimeo.

 

Special thanks to director Joanne Hock and GreyHawk Films, our partners in crime on this rewarding project.

 

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CreateAThon Helps Launch Social Enterprise

Social Enterprise is capitalism for a cause, and a growing business model.

Client Profile

Epworth Children’s Home offers congregate care to children ages four to 18 who are victims of abuse or neglect. Funding sources include the SC Department of Social Services and the Methodist church. Seeing funding diminish over time, Epworth Children’s Home formed Friends of Epworth as a 501 C-3 focused on fundraising.

As part of its strategic plan, Friends of Epworth realized that traditional nonprofit fundraising tactics such as events were not going to be able to substantively contribute to Epworth’s mission. As a result, the Friends of Epworth sought to begin a social enterprise.

Backstory

Founded as an orphanage in 1895, Epworth once operated a dairy. It has been serving peanut butter ice cream to students and alumni in its dinning hall since the Great Depression, thus ice cream was a natural endeavor for the social enterprise. The Friends of Epworth envisioned Epworth Ice Cream on supermarket shelves with 100 percent of profits benefiting Epworth Children’s Home.

What we did for them during CreateAThon

We developed a brand strategy, logo, package design, sales sheet, online strategy, website wireframe and marketing plan.

Potential Impact

Our hope is to grow the enterprise to $100,000 in annual profits over three years, and ultimately, raise $2MM per year through national sales.

Partners

Others contributing pro bono services to this endeavor include law firms, Nelson Mullins and Adams and Reese, The University of South Carolina’s Moore School of Business and truematter interactive consultancy.

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A Smashing Success: PR Case Study

For the past year and a half, several of us at Riggs Partners have immersed ourselves in the “better burger” fast casual segment of the restaurant industry. Through our work with two separate franchise owners, we’ve helped to open the first three South Carolina locations of Smashburger, one of the fastest growing restaurant chains in the nation. Smashburger’s corporate office in Denver places a strong emphasis on public relations with limited paid advertising supplementing the marketing effort.

Smashburger grand openings follow a formula established by their corporate marketing team. This tried and true plan has guided the company through more than 240 store openings in the US and several international markets. Our grand openings include four private events before the public opening: a “Friends and Family” preview event for the franchisees’ closest friends, associates and vendors; a media event for the “ceremonial first smash” with a local celebrity; a VIP event for local dignitaries; and an “Eat and Tweet” for local food bloggers and online influencers.

For each store opening, Smashburger’s franchise owners have partnered with a local charitable organization in their respective markets. In Columbia, the partner is Big Brothers Big Sisters of Greater Columbia. In Charleston, the partner is the Medical University of South Carolina (MUSC) Children’s Hospital Fund. Our clients don’t just want to write a check; they want to have a long-term, ongoing relationship with these organizations that make a meaningful impact on the lives of children. For each of the first store openings in the Columbia and Charleston markets, the respective franchise owners agreed to donate $1 per Smashburger or Smashchicken sandwich sold during their grand opening month to their charitable partner, with a minimum commitment of $5,000.

One traditional component of a Smashburger grand opening is the “celebrity smasher.” For both Columbia and Charleston, the charitable angle opened the door to a wonderful tie-in for the celebrity smashers. In Columbia, we invited two pairs of “Bigs” and “Littles” with Big Brothers Big Sisters to be our smashers. A Big Brother/Little Brother pair and a Big Sister/Little Sister pair served as our smashers, which was the first time that children had served as celebrity smashers at any Smashburger. In Charleston, we invited a 13 year-old girl with a very rare disease who has been treated at MUSC throughout her life. She smashed burgers alongside the Mayor of Summerville, who just so happened to have worked as a short order cook one summer as a teenager. It was fun to see them in the kitchen smashing the store’s first official burgers together.

Hayden, age 13, smashes the Summerville store's first burger.

Hayden, age 13, smashes the Summerville store’s first burger as her mother Cindy looks on.

Each of the grand openings has been a “smashing” success with terrific media coverage and a smoothly executed series of events that brought hundreds of guests through each store during their preview events. The two Columbia stores combined have raised more than $10,000 for Big Brothers Big Sisters, while the Summerville store raised $8,147 for MUSC Children’s Hospital as a result of the overwhelming sales in its first month.

"Bigs" and "Littles" from Big Brothers Big Sisters of Greater Columbia teamed up to smash the Irmo store's first official burgers.

“Bigs” and “Littles” from Big Brothers Big Sisters of Greater Columbia teamed up to smash the Irmo store’s first official burgers.

Some of the lessons we’ve learned during these retail grand openings include:

  • Practice makes perfect. Have a “dress rehearsal” to iron out the kinks beforehand.
  • Get local. Find a charitable partner or some other community tie-in.
  • Focus on quality over quantity. Packing hundreds of guests into the restaurant may build curiosity from the outside, but we’d prefer that guests enjoy a leisurely paced meal and an overall great experience.
  • Make it fun. Be sure that guests aren’t just treated to free food, but also enjoy a festive atmosphere. We’ve hired balloon artists, ordered fun promotional items and given out coupons for repeat visits.
  • Build ambassadors. By pulling back the curtain into the store’s menu and operations, we’ve secured a great deal of goodwill for the restaurant and its owners.
  • Evaluate. Always take time to do a “post mortem” meeting during which you discuss what worked, what didn’t and how you can improve next time.

While Riggs Partners has developed a strong reputation through the years for our work in the nonprofit sector, we find just as much reward when we work with business owners who have a deeper sense of purpose – something that motivates them to develop and deliver upon a mission that may or may not be obvious to their customers. The next time you bite into that burger or slurp that shake, keep in mind that you just might be helping someone in need.