Twenty-four hours have passed since Peyton Rowe and I attended the launch event for A Billion+ Change, the national campaign to mobilize pro bono services. To say we are still reeling from it all is the understatement of the year. All day long, we tried to talk about what was going on around us, and we could barely form a sentence. The words simply would not come. You know when Teresa and Peyton are rendered speechless, something big has happened.
And large it was.
![photo[4]](http://www.riggspartners.com/wp-content/uploads/2011/11/photo41.jpg)
Teresa Coles, panelist at the Billion+ luncheon
We were asked at the end of the day to share an interesting takeaway. I’ll start with my response to that question, but I just can’t limit it to one. Instead, here are five takeaways that illuminated the day for me:
- There now exists a whole new professional sector of people who are trained and committed to seriously pursuing corporate social responsibility, not just managing donations. I think that’s amazing.
- The opportunity to experience the vibe that exists among these people. It’s unlike anything I’ve ever seen, other than CreateAthon: open, selfless, joyful. “Let me know what I can do to help” ended every conversation.
- The willingness to readily connect with others. Never have I been approached by so many people who wanted to trade cards, connect online, stay in touch. There’s a sense that we can all benefit by upholding each other, and it’s readily embraced.
- The chance that pro bono can become a permanent fixture of corporate culture. Jean Case stated it repeatedly, and I had never thought about it in those terms. Imagine if pro bono service became a given in every company in America.
- The grace that filled every corner of the room, be that a handshake, a smile, a hug. The opportunity to meet and develop relationships with so many incredible people dedicated to doing incredible things will carry me for the days and weeks to come.
![photo[5]](http://www.riggspartners.com/wp-content/uploads/2011/11/photo51.jpg)
in pretty good company
My heart beats a little faster today with the promise of so many good things to come through A Billion + Change, as well as the opportunities for CreateAthon. I truly believe the new relationships that have been formed will impact our ability to help CreateAthon grow in leaps and bounds. Today, Peyton and I are off to tell the CreateAthon story to friends at the ONE Campaign. Just imagine where that conversation could go: CreateAthon International?
Not once in the last 14 years did I ever dream of doing what I’m about to do: Go to Capitol Hill to talk about CreateAthon. It comes in the form of the launch event for A Billion + Change, a national campaign to mobilize $1 billion of pro bono services by 2013.
This morning, I will attend a kick off breakfast in the Russell Senate Office Building hosted by Sen. Mark Warner, honorary chair of the initiative. Later on, I’ll participate in a panel discussion alongside leaders in corporate social responsibility from companies who are also involved in the program. I’ll be asked to share our experiences with CreateAthon as a model for how a small business can generate large-scale probono impact.

Teresa
So how does a Billion + Change work? Participating companies define a pledge amount toward the cause and report on their progress throughout the initiative. A majority of the companies involved are major corporations with significant CSR programs, like HP, Microsoft, IBM, Walmart, and Discovery Channel.
On behalf of CreateAthon, we’ve pledged to more than double the number of partner agencies, universities and professional organizations involved in the program. Our estimates tell us if we reach this goal, we will move from generating approximately $2.3 million in pro bono services each year to an annual impact of $5.6 million.
As if it couldn’t get any better, I’m joined today by none other than Peyton Rowe, Chief Evangelical Officer of CreateAthon. She’s just in from Richmond, and we are truly beside ourselves with the prospect of meeting so many folks who are committed to sharing professional talents for social good.
So know that today, the CreateAthon story will be told from the one place in America that was most meant to inspire servant leadership. Who knows? Maybe some good karma will rub off down the street.
Occupy Wall Street is proving to be the definition of persistence. Meanwhile, the European debt crisis continues one week after the next. In a better world, crises would at least be short, especially such severe ones. The congressional stalemate continues despite national frustration. I can’t imagine anything worse than being on a “Super Committee.” A regular committee is painful enough.
Meanwhile, Coca-Cola does something beautiful. They turn their cans white for the World Wildlife Fund . This profound gesture reminds me why I love the business of branding. Amidst all the chaos, Coke’s Arctic Home campaign feels like a refuge. A company doing something good, just because it is a good hearted company.

Coke’s white can inspired our marketing strategy for our client Moe’s Southwest Grill. Moe’s is incredibly supportive of schools and children’s charities, and we’re working on ways to further deepen their support at a neighborhood level.
Moe’s reminds me that we have to continually raise the bar. They are constantly tweaking their menu. They were the first retailer in town with Coke’s incredible new Freestyle machine. Better training, improvements to the prep line, and monitoring measuring customer feedback all followed a discussion about marketing strategy.
As the economy continues to strain business, brands easily fall into a mentality of persistence spawned by risk avoidance. I would argue that today’s challenging business climate demands constant improvement and innovation. I invite you to share a Coke with a colleague and start exploring how you might change things for the better.
For 14 years we’ve labored through September nights, consuming ungodly amounts of coffee, Coke and cheese puffs in the name of CreateAthon. It hasn’t always been pretty, and it never is when you’re facing drastic shortages of time, money, manpower and supplies. Yet somehow the work always gets done, and every year we leave CreateAthon pondering the same question:
Why doesn’t everyone in our industry do CreateAthon?
The simple, truthful answer has to do with resources. If only we had the time to put more into CreateAthon. If only we had more money to spend on marketing it. If only we had the resources to hire someone to run the program, full-time, we could recruit more people into the program to do more good for more nonprofits.
For as long as we’ve faced this conundrum, we’ve known what we had to do to address it. So I’m thrilled to announce that CreateAthon has become a 501(c)3 in its own right, joining the ranks of the organizations we’ve proudly served over the years. As a 501(c)3, CreateAthon is now in a position to pursue funding opportunities that can help us build much-needed organizational capacity — with a goal of adding full-time personnel and other resources to help the program grow.
When this sheet of paper arrived in the mail the other day, there was a collective gasp, immediately followed by parental-caliber squeals normally reserved for a child’s college acceptance letter. Proof again that our little idea is growing up.


What’s your best/favorite Halloween costume?
Teresa Coles
The floor of the movie theater: black turtleneck and leggings with movie
trash hot glued all over.
Pete Anderson
I was a hotdog at one time in my childhood, but this year I’ll be action
hero MacGruber. My friends and I are currently in talks to
acquire a red Miata.
Kevin Archie
My best halloween costume is a toss-up between Tinkerbell and the Big Bad Wolf desguised as Little Red Riding Hood’s grandmother. Coincidentally, both happened in the same year.
Julie Turner
One year I dressed as American Maid from The Tick. Best. Costume. Ever.
Cathy Monetti
Gypsy!!!
Kevin Smith
Devo

Got any legendary costumes of your own? Tell us!
I’m on the job hunt.
The Riggs apprenticeship program has given me the chance to learn a new craft while actively putting it into practice—a rare opportunity in the world of coffee-fetching internship programs—but the apprenticeship format’s finest attribute is this: it ends. The urgency of a finite deadline lends an invaluable immediacy to any undertaking. The late Steve Jobs paid tribute to this principle in the Stanford commencement speech that has littered the airwaves in the wake of his passing. A deadline forces decisions and, although it seems counterintuitive, often yields the best work. I hear time’s winged chariots hurrying near, so how have I spent my free time lately? Trolling job boards? Fine-tuning my resume? No… I’ve been playing chess!
Last night I found myself scrambling against an opponent stronger than I am accustomed to, but I forced myself to remain committed to one of the fundamental principles of the game—make the best possible move every time—rather than pursuing the abstract end goal of checkmate. Grand Masters are capable of envisioning a final scenario for victory once they’ve sensed the texture of a game in its first few moves. My tender wits can’t think that far in advance, so I did everything I could to stick to the few simple principles I’ve learned.
I made a few blunders and lost some valuable material (non-pawn pieces) due to oversight, but, making every move with as much thought and preparation as possible, I finally got myself into some advantageous scenarios. I skewered a rook, the endgame’s most powerful piece, absent the queen. Then I wheeled my knight into position. All of a sudden, I looked at the board on my turn and found myself a single space away from leveling checkmate on the opposing king. I had by no means followed a pre-determined strategy to arrange for the conditions of checkmate, I simply looked up and the winning scenario was before me, a move away. Dumb luck, one might say, but I’d care to argue. By making each move carefully and thinking through the ramifications of every possibility, I put myself into circumstances conducive to victory, even without concentrating solely on the goal of checkmate.
Giddy with victory and uncharacteristically optimistic, I began to draw parallels between what had just transpired on the chessboard and the institution of the Great American Job Hunt. If my sole focus is simply to get a job, I will overlook the tiny preparations and possibilities that present themselves only when I commit to the simple goal of putting myself in the best possible position to get hired: arranging informational interviews via every possible avenue, fine-tuning my personal brand message, narrowing down the attributes of the position I’d like to end up in. Maybe if I can focus on those small things, thinking through every move, I just might look up soon to the surprise of an interviewer shaking my hand and offering me a job… only I guess I shouldn’t be surprised at all.
– Pete Anderson
Editor’s note from Cathy: Pete Anderson may well be the only 20-something writer in America today with a professed love of long format copy writing. That in itself makes him a rare commodity; brands cannot live by pithy headlines alone. But do let us mention he also has some serious talent. Read more about Pete at about.me/pfa.
I’m trying to understand Occupy Wall Street. It’s ambiguous desperation, and it’s fascinating and puzzling all at once.
We live a country built on compromise, with an economy based on negotiation. At present is only impasse. The political polarization is so vast that thousands are willing to congregate in mutual frustration to no end whatsoever.

Occupy Wall Street demonstrates the power of polarization.
Regardless of your political bent, we nonprofit marketers can learn from the politicians. Too many of today’s marketers are terrified to exclude anyone. They want their messages to have universal appeal. This is the highway to mediocrity.
Great marketing doesn’t appeal to the lowest common denominator. The best marketing creates both a tribe of devotees, and a group of outcasts. The outcasts don’t have to like you, your cause, or your marketing materials. Having loyalists, and some folks that don’t care much for your organization, is indeed a sign of success.
If your target audience is comprised of everyone, it’s time to reassess. Stand for something bold enough to draw a crowd, or your customers may well be otherwise occupied.

What is your writing utensil? How deep does your loyalty run?
Pete Anderson
I have no loyalty to any style, brand or color of writing implement. I’ll use whatever I can get my hands on and count it as a victory if I get through the day without losing it.
Ryon Edwards
for pen: Uniball Vision (fine point)
for brush/ink: Dr. Ph Martin’s Black Star HiCarb
for pencil: Staedtler Mechanical (.5) with B or 2B lead
Loyalty factor: 6/10
Do I win the most nerdiest answer prize?
Teresa Coles
Any one of my very fine Clemson pens. Go Tigers!
Kat White
At work: Sharpie fine point pens. At home: Pilot G-2.Always black ink, never blue. Pencils make me shudder. High-maintenance?
Julie Turner
Zip. Crayons, Sharpie markers and refrigerator magnets all make equally good words.
Kevin Smith
Blue felt tip.
I love finding a good story behind the design of something, especially when there is meaning and symbolism involved. For instance, the ubiquitous barber shop sign – the revolving, helical red and blue striped sign that’s typically mounted on the facade of the shop.

Back in the day, barbers used to perform medical procedures, including tooth extractions and bloodletting services. Apparently, they would hang the bandages on a pole outside to dry and the wind would wrap the bloody bandages around the pole. Yes, disturbing, but we’re talking the Middle Ages here. Leeches are part of the story, too, but I’ll leave that out for now. The pole represents the staff that was used for the patient to grip to encourage blood flow. The color red is symbolic for arterial blood, blue represents venous blood and the white symbolizes the bandages. It’s also possible that the blue was added when the signs were used in the United States, to honor the national colors.
And a note of caution: If you’re in certain parts of Asia, the barber’s pole design could be used to advertise and disguise a completely different type of business establishment, but I’ll choose to steer clear of that story.